Utility & Billing Services

Welcome to Utility and Billing Services.  Our mission is to strive every day to deliver in a friendly, courteous, reliable, and responsible manner efficient and effective service that exceeds the expectations of our residents and businesses.  We provide water and sewer customer service to residents within the City's service area and commercial solid waste customer service citywide

Please note that some neighborhoods within Oakland Park receive water and sewer services directly from Broward County (the North Andrews Gardens and Lakeside neighborhoods) and Fort Lauderdale (Twin Lakes South).  

Starting Utility Services 

To start new utility services, you will need to download, complete, and return the appropriate applications.  Please note that a deposit for services will be required:

Restarting Utility Service

Previous account holders may restart water and/or solid waste services by downloading and completing the Service Restart Request PDF form below. After completing the form, select the Submit button within the PDF to electronically send your request for processing. A security deposit may be required

Closing an Account

To request service discontinuation, please download and complete the Close Account Request PDF form. Your move-out date and forwarding address are required, and the form may be submitted using the Submit button within the PDF. The security deposit will be applied within 3–6 weeks to generate a final bill, and any remaining balance will be refunded by mail.

Restore water service (past due disconnection)

If your water service has been disconnected for non-payment, please contact Utility & Billing Services at 954-630-4280 during business hours to arrange restoration. For assistance outside these hours, please call our after-hours line at 954-561-6275; additional fees will apply.

Go Paperless

Go green with City of Oakland Park E-Bills by enrolling through the eBills Enrollment PDF form. You will receive a PDF copy of your bill by email as soon as it is available, containing the same information you receive by mail and delivered faster and more conveniently. Once completed, the form may be submitted using the Click to Email button within the PDF.

Emergency Contact Information

To report broken water mains, pipes, or sewer issues, or for after-hours emergencies, please call Public Works:

  • 954-630-4430 (During weekday business hours of 7:30 a.m. to 4:30 p.m)
  • 954-561-6275 (After-hours emergencies between 4:30 p.m. and 7:30 a.m.)
  • 954-831-3250 (Broward County water customer service)

Payment Plans

Behind on paying your utility bill?  Our structured payment plans will help you continue to receive services while paying down outstanding bills and avoiding fines and penalties.  To see if you qualify for a payment plan, e-mail us at paymentplan@oaklandparkfl.gov with your account information.

Payment Extension

Customers who need additional time to pay their utility bills may qualify for a payment extension. Eligible customers may receive up to 10 additional days to pay past-due balances by emailing Utility and Billing Services to request a payment extension.

Monitor Your Usage - Eye on Water
 Take control Picture of the EyeOnWater application on a computer screen and on a smartphoneof your water consumption with the City of Oakland Park’s smart meters. Through the Eye On Water app, you can securely access your daily usage data from your computer or smartphone.

This tool allows you to track patterns, manage costs, and quickly identify potential leaks in your plumbing. Get started by visiting Eye On Water or download our Getting Started Guide  (PDF) for step-by-step signup instructions.

Water Quality Report

Our goal is to provide customers with a safe and dependable supply of drinking water. The City of Oakland Park utility system purchases its water from the City of Fort Lauderdale. Information about the City’s water supply is available in the Annual Water Quality Report, which includes details about the water source, treatment process, testing results, and overall drinking water quality.

To support sustainability, the City distributes the report electronically. Customers who prefer a paper copy may email Utility and Billing Service to request a printed Water Quality Report. Customers may also view the Annual Water Quality Report online.

FLUORIDE UPDATE: Effective July 1, 2025, the City of Oakland Park water supply will no longer have fluoride added. Our water supplier, the City of Fort Lauderdale, has stopped adding fluoride to comply with a new state law. Small amounts of naturally occurring fluoride may remain in some areas.

Rates & Resources

  1. Understanding Your Utility Bill (PDF)
  2. Water and Sewer Rates FY26 (PDF)
  3. Solid Waste Rates FY26 (PDF)
  4. Automatic Deduction Application ADA
  5. Automatic Payments Cancellation Request-ADA
  1. What do I need to open an account?
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