The City of Oakland Park is excited to introduce Janine, a new AI-powered phone agent designed to make it easier for residents to get information and connect with City services. Available 24 hours a day, 7 days a week, Janine is here to answer questions, provide helpful information, and route your calls quickly to the right department.

Residents can connect with Janine in two ways:

• Select Option 3 when calling the City’s main line at 954-630-4200
• Dial her directly at 954-630-4330

What Janine Can Do for You
Janine was created to handle everyday questions and provide quick, accurate information without waiting. With one call, you can:

• Find department hours or meeting schedules
• Get general information about permits and business licenses
• Check trash and recycling pickup days by address
• Learn about parks, recreation, and community events
• Receive guidance on utility payments
• Access city job postings and public meeting details

During regular business hours, Janine can also transfer you directly to the right department for more information.

Smarter Call Routing
If your request requires a personal touch, Janine will connect you with the correct department. If the department is closed, she’ll let you know when it reopens and provide next-step guidance.

Keeping Information Accurate
To ensure she provides the most up-to-date details, Janine pulls her information directly from the City’s website. The system is refreshed every Monday to capture the latest updates on services, events, and announcements.

Benefits for Residents

• 24/7 service – including evenings, weekends, and holidays
• Fast answers without waiting on hold
• Convenient call routing that gets you to the right place the first time
• Reliable information updated weekly from the City’s website

Try it today! Call Janine at 954-630-4330 and experience a faster, easier way to connect with your city.

This is a pilot launch, and we welcome your feedback to help us improve Janine’s performance and service.