How many days do I have to pay my utility bill?
Invoices are presented monthly and are due when rendered. Current charges become past due if payment is not received in the Utility Billing office within 25 days after the invoice date.

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1. What do I need to open an account?
2. Are there deposit requirements when opening a new account?
3. Why is a deposit necessary when a customer already has an account in good standing with the City or has a good credit record?
4. What is the $40 administrative fee on my first bill?
5. Can I pay using automatic bill payer through my bank?
6. When will my deposit be returned?
7. Can I receive my bill by e-mail?
8. Why are the utility payments mailed to a post office box in Orlando?
9. Do you accept credit or debit cards in the office?
10. Do you accept payment by phone?
11. Can I view my utility account information on this website?
12. Why is my water bill so high?
13. How is my bill calculated?
14. How many days do I have to pay my utility bill?
15. Do you assess late fees on utility charges?
16. Do you send a notice before water is disconnected for non-payment?
17. Can I have my water service reconnected after hours?
18. What are the most common causes of increased water usage?
19. Can I make payment arrangements?
20. What are "stormwater" fees?
21. Who do I call to receive a replacement cart for solid waste?