Utility Billing & Services

Welcome to the Utility and Billing Services information site. Our mission is to strive every day to deliver in a friendly, courteous, reliable, and responsible manner efficient and effective service that exceeds the expectations of our residents and businesses.

Starting New Utility Service

To establish service, please provide the following:
  • A copy of your closing (if you are the new property owner) or lease (if renting)
  • Completed Application to Open a New Water Account (PDF)
  • A state-issued photo identification
  • The applicable deposit as noted in the City Ordinance - all customers must prepay the deposit prior to opening an account
To expedite the process of starting new service, please forward information to Utility & Billing Services via email, fax or postal service. However, the initial payment of the security deposit must be made at City Hall.

Restarting Utility Service

If water service has been interrupted due to non-payment, please contact Utility Billing & Services at 954-630-4280 between 8 a.m. and 5 p.m. weekdays t0 have the service restored.

Emergency Contact Information

To report broken water mains, pipes or sewer issues, or for after hours emergencies, please call Public Works:
  • 954-630-4430 (During weekday business hours of 7:30 a.m. to 4:30 p.m)
  • 954-561-6275 (After hours emergencies between 4:30 p.m. and 7:30 a.m.)
  • 954-561-6161 (BSO/Oakland Park District non-emergency number)
  • 954-831-3250 (Broward County water customer service)

Smart Water Meters

Oakland Park works with Energy Systems Group to develop energy efficiency and infrastructure solutions -- the first phase is our Smart Metering Program. The meter infrastructure upgrades enhance customer service, provide early leak detection, increase revenue, provide code compliance of backflow prevention, and reduce operation costs. As part of the Smart Metering Program, customers can now monitor their water usage in real time with our Eye on Water account.  

Closing an Account

Please email, fax to 954-630-4285, or call 954-630-4280 your request in to discontinue service. The date of your move and forwarding address will be required. The security deposit will be applied to your account within 3 - 6 weeks to create a final bill. If the deposit covers the final bill, a refund will be mailed.

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